When creating new digital solutions, for us – as for most agencies and businesses – one question stands above all: what do our customers want? How can we provide even more than they have expected? Service design offers the tools to provide answers to those questions so that, in the end, we can guarantee the best user experience possible.

For the second time SinnerSchrader is organising NEXT Service Design –  the European conference for designing digital services. Join the international crowd on September 16 at Radialsystem V in Berlin and gain knowledge about latest developments in service design!

Last year, experts like the service design star Lisa Lindström, from the Swedish agency Doberman or Method’s Chris Downs from London, gave inspiring overviews and introductions to the topic. Chris Downs pointed out, that products are no longer just things we covet, but are things that give us access to the things we need or want. Customers are becoming more and more involved and leaving the role of passive consumer behind. You can watch his keynote and further talks at NEXT SD12 on our video blog to learn more about service design topics.

On September 16 the NEXT SD13 will bring together professionals and thought-leaders, who share the same goal: Creating innovative digital services and extraordinary customer experiences! Don’t miss the opportunity to connect the most creative minds in the service design industry! Secure your personal 2-for-1 voucher and register now (this offer is only valid while stocks last or until July 31).