NEXT16: Claire Burge – the future of work is chaos. Embrace it.
By Adam Tinworth
23/09/2016 | Warning: Liveblogging. Prone to error, inaccuracy and horrible abuses of grammar and syntax. Post will be improved over the next 24 hours
Claire Burge, This Is Productivity
The future of work is chaos.
We push back against that. We don't like chaos. It's disorganised. It's confusing. it's threatening.
But embracing chaos may be the solution to being human in the AI world. Chaos is just a very complex system that's going through lots of micro changes. If you think about work, and about everything Nell just shared - that's a chaotic world. You have not idea how much is going on when you open your laptop or phone.
20 years ago, we sat in an inbox, and worked on Word docs and spreadsheets. And then came ERP, and a gap opened up between the big companies and small businesses. The the cloud emerged and exploded. It can completely transform about how specific and distinct functions happen within businesses. Instead of SAP running an entire systems, you had specific tools for HR, sales and marketing and legal. People stop want to stop interacting with the big ERP system, preferring software as a service. That creates fragmented data and fragmented work. And you're managing notifications and systems and tabs and e-mail. And there's no cohesive data set to understand what's happening.
So, overarching systems like Slack emerge. But it's still not enough.
The limits of technology
Technology is never enough - because of the human component. We need a new paradigm of how humans and machine live with each other.
What does it mean to be human? What differentiates humans from machines? A researcher came in and tackled that question for us.
What matters? Creativity and critical thinking. You survive in the world of work by being more human - sapping to change and embracing chaos. Communication, collaboration and teaching skills. Asking questions that get good answers. Empathy. Active listening. Design thinking is going to have to be embraced by every single human - because we';ve become too machine like in the ay we operate.
The future is iterative changes.
What is work?
What is work? It's a big question we don't think about much. There's physical, human and technology components to space. Machines, bots and humans all need to interact in thee three. Right now, work is focused on technology. We don't think as much about space and human factors. Some attention is being paid to space with co-working and its like. But we need more.
WE need to stop neglecting the human. Innovation is going to push us towards customer experience. How does you customer feel when they engage with you. What's the feeling there're left with when they walk out of the room?
Do we tame the chaos? No. We embrace it. That's the challenge. Claire resists it. We all resist it. She's a downhill mountain biker. The very first time she did it, the person she was with warned her not to apply this lesson yet, but:
The faster you go, the easier it gets.
It's easier to make a jump, or bounce your bike over a big boulder. As she gets better, she needs more speed - and learns that she mustn't make the jump if you haven't got the speed, You need speed to me race chaos. AI is here. Bits are here. We need to pick up speed.
What is the impact?
The way machines report is going to have to change. The information fed back to us need to be very different. Our education needs to change. Schools and universities are teaching people the wrong skills. Are we teaching problem solving and thinking? Not really. Schools don't teach empathy and active listening.
And current leadership models are out-of-date. They way we lead, measure and recruit people will be very different. You need to hire for empathy, active listening and critical thinking - well, you'll struggle to find them.
WE are going to have to change. IN yesterday's workshop people asked about job losses. The answer? YOU need to resell yourself. It's not your employer's problem. It's not the government's problem. It's YOUR problem.
Are you in?