Delivering Excellence – How to use Product Experience Management to Fulfil Your Customers’ Developing Expectations

Masterclass

1h
  • #Customer Experience
  • #E-Commerce
  • #Marketing

Masterclass

Delivering Excellence – How to use Product Experience Management to Fulfil Your Customers’ Developing Expectations

1h
  • #Customer Experience
  • #E-Commerce
  • #Marketing

Commerce companies today find themselves in a dilemma. Especially younger generations expect relentless transparency, sustainability, and accountability. And at the same time nothing less than excellence in availability, delivery, and a seamless experience across all channels, platforms, and communication.
Good Product Experience is at the core of this Customer Experience, especially in the Omnichannel business. Akeneo is one of the world-leading providers of Product Experience Management solutions. PXM Evangelist Virginie Blot shares the most important actionable learnings from years in the field, and strategies for success, and she talks about the importance of embracing change in a fast-paced world.