Fri, 9:45 - 11:15 am
- #Tech Innovation
„How will we shop tomorrow?“ Shopping habits are changing and adapting to a accelerated rhythm of life: Discovering on Instagram, gathering further information inside an app, testing a product in a local store, having a parcel sent to a delivery station, consulting a website’s live chat – this is how the Customer Journey will look like in the very near future. The mega trend „seamless commerce“ presents solutions for a highly individualized customer approach within this journey. In a 90-minute session, DPD will make this trend come alive by presenting a mixture of presentations and hands-on experiences.