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Conversational Al Platforms are assessed as innovation triggers by Gartner Hype Cycle and could become one of the central user interfaces in the near future. From service to commerce – from wearables to autonomous driving. We would like to discuss the current status of Voice usage in businesses and the most important learning gained from the first pilots. Malte Kosub is one of the founders of Future of Voice GmbH and is going to give a keynote speech on the current and future development of Amazon Alexa, Google Assistant, or Microsoft Cortana, as well as the hands-on experience concerning the usage of these voice assistants. On the panel, we will speak with Dr. Müller-Wünsch, CIO OTTO, and C. Wendrock-Prechtl, Head of User Interface of the comdirect bank, about the prospective direction of development of assistant & voice technologies.