What does Plato have in common with science fiction? And what does that have to do with information architecture and service design? Give Wouter Walgraeve a cup of coffee and he's up for a inspiring discussion on that topic.
It's frustration that brought Wouter, Jo and Robby to NEXT. Frustration about books, presentations and blogposts on Service Design, explaining every you need to do, without showing how to do it. Sharing is caring. And that's what we plan to do.
Wouter Walgraeve is an information architect and service design facilitator at Nascom. In the past, Wouter used to be the internet coordinator and digital consultant for VRT, the Flemish public broadcaster in Belgium.