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Tag: digital services

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  • Teens, social media and the parent trap

    By Adam Tinworth

    Today’s teens are tomorrow’s consumers, and the social media backlash is likely to reshape their relationship with digital services in ways we need to pay attention to.

  • Defensive design is the future of digital services

    By Adam Tinworth

    The digital industry needs to stop believing its own hype. It's no longer an industry of scrappy start-ups; it's the underpinning of our economy, and it's under attack.

  • Designing government services – in public

    By Adam Tinworth

    The British government is taking service design very seriously indeed. Two members of the Government Digital Service spoke at Cool Content Coming Soon last week - and they gave an insight into the difference it makes.

  • Does Apple have a service design problem?

    By Adam Tinworth

    People are suggesting that Apple's iOS Maps failure is a service issue - but could something deeper be at work?

  • What is Digital Service Design?

    By Adam Tinworth

    A beginner's guide to the concepts underlying the NEXT Service Design conference to be held in October.

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