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Tag: digital services

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  • Defensive design is the future of digital services

    By Adam Tinworth

    The digital industry needs to stop believing its own hype. It's no longer an industry of scrappy start-ups; it's the underpinning of our economy, and it's under attack.

  • Designing government services – in public

    By Adam Tinworth

    The British government is taking service design very seriously indeed. Two members of the Government Digital Service spoke at Cool Content Coming Soon last week - and they gave an insight into the difference it makes.

  • Does Apple have a service design problem?

    By Adam Tinworth

    People are suggesting that Apple's iOS Maps failure is a service issue - but could something deeper be at work?

  • What is Digital Service Design?

    By Adam Tinworth

    A beginner's guide to the concepts underlying the NEXT Service Design conference to be held in October.

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