Making the BMW wall box beautiful

By Adam Tinworth

A rapid service design project explored what customers love and hate about electric cars - and found some practical, beautiful solutions for BMW EVs

Pia Betton: iterating your way to better railways

By Adam Tinworth

Edenspiekermann was commissioned to create some posters, and ended up designing an information system to improve rail travellers' journeys.

BlaBlaCar: Designing for trust between strangers

By Adam Tinworth

People associate hitchhiking with axe murders. So how do you design a service to promote trust between strangers?

Kristian Luoma: Designing the mobile wallet

By Adam Tinworth

Finland has long been a hotbed of mobile innovation. Can Pivo become an open platform for a mobile wallet?

Designing The Bank of the Future

By Adam Tinworth

Brian Gillespie and Lee Moreau of Continuum explain how they designed BBVA's service offering both in physical spaces and in digital channels…

Dean Cruchfield: the business of service innovation

By Adam Tinworth

Dean Crutchfield explains the secrets of making service innovation a business success - and how to deal with c-suite executives who are afraid of innovation…

Chris Downs – service design: are we still talking about this?

By Adam Tinworth

Chris Downs of Method kicks off NEXT Service Design by questioning the very concept that has brought hundreds of people to Berlin on a Monday morning…

The Future of the Network – and the History of the Computer

By Adam Tinworth

NEXT Berlin has kicked off with two very different keynotes – but with linking themes. René Obermann –…