Sami Niemelä – what happens when the computers disappear?

By Adam Tinworth

What does service design look like in a post-digital world, when the computer and the mobile have faded into the background? Sami Niemelä looks at an age when the magic has passed…

Lisa Lindström – Putting the Design in Service Design

By Adam Tinworth

Have we fallen in love with process to the point that we've forgotten creativity? Lisa Lindström makes a rallying call for the power of craftsmanship.

Reto Wettach – Designing Services for a Technological World

By Adam Tinworth

Technology is a physical expression of the services we deliver - and getting the physical aspect is vital, says Reto Wettach

Magnus Christensson – How lean and service design methods can create innovative, digital products

By Adam Tinworth

New services, services fit for the digital age, grow and develop as they are used - and change fast, argues Magnus Christensson of SocialSquare

Pedro Custódio – The Experience is the Product

By Adam Tinworth

The beating heart of services is experiences, argues Pedro Custódio. But your organisation needs to live those values inside and out.

Chris Downs – service design: are we still talking about this?

By Adam Tinworth

Chris Downs of Method kicks off NEXT Service Design by questioning the very concept that has brought hundreds of people to Berlin on a Monday morning…

NEXT Service Design is underway…

By Adam Tinworth

NEXT Service Design is on NOW at Alte Münze Berlin

Marie Bernard & Magnus Christensson will speak at NEXT Service Design

By Marina Lenz

Good & bad news: Marie Bernard & Magnus Christensson joined NEXT Service Design as speakers! Unfortunately, Birgit Mager won't be able to speak at the conference.

Bolting on isn’t enough: we need to design for social and mobile

By Adam Tinworth

Too many businesses are just bolting social media and mobile onto their existing business offerings. That's not enough - they need to rethink their services, and for that they need digital service design.

Be the Spark of Inspiration at NEXT Service Design!

By Marina Lenz

Got a great idea you want to discuss with the European service design community who is attending NEXT Service Design? Apply for a crisp Ignite Talk!

Further keynote speakers announced!

By Marina Lenz

We'd like to announce further speakers: Reto Wettach, Nancy Birkhölzer (IxDS) and Pia Betton joined the already glittering list of NEXT Service Design speakers!

Creating memorable moments

By Marina Lenz

The evolution of service design was influenced by a range of different fields. But at its heart, the discipline is about design. In an interview with us & on the NEXT Service Design stage Lisa Lindström will explain why the design in service design is so important.

3 questions to… Lisa Lindström

By Sarah Düsterhus

Lisa Lindström is Managing Director at the design consultancy Doberman in Stockholm. At NEXT Service Design she will give a keynote speech about 'The Design in Service Design'. Just Before the conference, we seized the opportunity for a short interview with her.

Complete programme released!

By Marina Lenz

Today we’d like to reveal the complete programme for NEXT Service Design. Having announced the speakers for our main stage two weeks ago, we can now show you our packed programme for the second stage & our workshops!

Early Bird tickets running out tomorrow!

By Marina Lenz

Early Bird tickets are running out soon! Don't miss the chance to save your early booking discount for NEXT Service Design.

A Peripheral Vision of Service Design

By Fred Zimny

A great guest contribution by blogger & researcher Fred Zimny, who has been concerning himself with service design and service management for quite some time now. In this post, he kindly shares his insights into the topic.

3 questions to… Sami Niemelä

By Marina Lenz

Samie Niemelä is co-founder and Creative Director of the Finnish design agency Nordkapp. He will also give a keynote speech at NEXT Service Design. We seized the opportunity for a short interview with him.

The Evolution Of Service Design

By Marina Lenz

Where does the term "service design" come from? How did the field evolve? Which other disciplines influence service design? In this post, I try to answer some questions that occurred to me every time I read something about service design.

Service Design: Why Does It Matter?

By Peter Bihr

Curating NEXT Service Design, I've concerned myself a lot with service design in the last weeks. Today, I'd like to share my thoughts on the subject with you.

What is Digital Service Design?

By Adam Tinworth

A beginner's guide to the concepts underlying the NEXT Service Design conference to be held in October.

Line-up for NEXT Service Design: Keynote speakers announced

By Marina Lenz

It's been only two weeks since we announced NEXT Service Design. Today, we'd like to present you the keynote line up of our conference!