Tag: service design Filter Filter by All AI Automation Blog Commerce Creativity Data Future Innovation Leadership Management Media Metaverse Purpose Sustainability Trends close RIP Web Design? The era of experience design is nigh By Adam Tinworth Has the shift to smartphones and an ever-growing range of digital devices rendered web design obsolete? The challenge of airport passenger experience By Adam Tinworth The greatest barrier to rethinking airline experience - and bringing digital tools to bear - is the sheer number of people involved. Can we rethink airports – digitally? By Adam Tinworth The last few years have brought some digital changes to the airport experience. But could we do better? Could we rethink the whole experience for the 21st century? What we can learn about Apple from today’s event By Adam Tinworth Another month, another Apple event. However, this one told us a lot about how the company sees the future… Alexander Baumgardt: the fractal future of service design? By Adam Tinworth The intersection of big data and big machines is an interaction of software and hardware. How do you design systems for this scale? You build a design system first… Stefan Moritz: prototyping your way to the best Spotify app ever By Adam Tinworth Veryday worked with Spotify and Microsoft to build an app for Windows Phone - and they did it without writing a spec along the way. Is there a business model for Deutsche Telekom in “me time”? By Adam Tinworth What do you do when user research throws up a need that looks like it has no business model attached? Can a telecoms company make money from people switching off? Electronic Beats: designing a publication for the social sharing age By Adam Tinworth The team behind Electronic Beats team are using data and analytics to shape their online journalism, day by day Making the BMW wall box beautiful By Adam Tinworth A rapid service design project explored what customers love and hate about electric cars - and found some practical, beautiful solutions for BMW EVs Pia Betton: iterating your way to better railways By Adam Tinworth Edenspiekermann was commissioned to create some posters, and ended up designing an information system to improve rail travellers' journeys. BlaBlaCar: Designing for trust between strangers By Adam Tinworth People associate hitchhiking with axe murders. So how do you design a service to promote trust between strangers? Magnus Christensson: a journey to clean data and better Danish travel By Adam Tinworth Denmark has a unified public transport information system - but it doesn't match user needs. How do you improve data, getting businesses working together - and produce a world-class interface? Kristian Luoma: Designing the mobile wallet By Adam Tinworth Finland has long been a hotbed of mobile innovation. Can Pivo become an open platform for a mobile wallet? Magnus Bergmark: Transforming Länsförsäkringar from the inside out By Adam Tinworth Getting a loose affiliation of companies to line up behind a service offering is a challenge - unless you transform the culture. That's what Doberman did… An analogue insurance nightmare becomes a digital dream By Adam Tinworth What SpareBank 1 needed was clear. Proving the case? That was the hard bit… Designing The Bank of the Future By Adam Tinworth Brian Gillespie and Lee Moreau of Continuum explain how they designed BBVA's service offering both in physical spaces and in digital channels… Dean Cruchfield: the business of service innovation By Adam Tinworth Dean Crutchfield explains the secrets of making service innovation a business success - and how to deal with c-suite executives who are afraid of innovation… Nils Wollny: the three big shifts in brand strategy By Adam Tinworth Nils Wollny from Sinner Schrader kicks off by examining the misconceptions around Service Deisgn. Customer-centricity is “still a lofty ambition and very difficult to achieve” By Juliane Hennig Brian Gillespie and Lee Moreau of Continuum will speak at NEXT Service Design 2013 on Monday. Before that they gave us a little interview Service Design – “A Strategic Imperative, Not a Management Option” By Juliane Hennig Matthias Schrader about the potentials of Service Design for marketing. His appeal to brands and companies: Create meaning! The great partners of NEXT Service Design 2013 By Xenia Stubbe Today we’d like to introduce our partners to you, and say a big “Thank You” to one and all. The secret of success in the multi-device age? By Adam Tinworth Product thinking is broken. Devices are proliferating all around us, and treating our apps on every one as a separate product is impossible. So, what's the answer? Face it: your digital product is a service By Adam Tinworth Digital products aren't like physical products - they don't have an enforced "finished" state. That's a huge opportunity - or a threat, if you're trapped in a company with an industrial mindset… prev 1 2 3 4 5 next
