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Tag: service innovation

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  • RIP Web Design? The era of experience design is nigh

    By Adam Tinworth

    Has the shift to smartphones and an ever-growing range of digital devices rendered web design obsolete?

  • The challenge of airport passenger experience

    By Adam Tinworth

    The greatest barrier to rethinking airline experience - and bringing digital tools to bear - is the sheer number of people involved.

  • Can we rethink airports – digitally?

    By Adam Tinworth

    The last few years have brought some digital changes to the airport experience. But could we do better? Could we rethink the whole experience for the 21st century?

  • Magnus Bergmark: Transforming Länsförsäkringar from the inside out

    By Adam Tinworth

    Getting a loose affiliation of companies to line up behind a service offering is a challenge - unless you transform the culture. That's what Doberman did…

  • Dean Cruchfield: the business of service innovation

    By Adam Tinworth

    Dean Crutchfield explains the secrets of making service innovation a business success - and how to deal with c-suite executives who are afraid of innovation…

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