• Designing for the unknown


    Alexandra Deschamps-Sonsino from Good Night Lamb talked at NEXT13 about the risks and chances in the fields of designing the Internet of Things.

  • Smart citizens make smart cities


    At NEXT13 Dan Hill, CEO of Fabrica, pointed out that smart citizens are necessary to make smart cities: “We have the technology to do anything. To make things happen you need to turn to design and redesign the context, the decision making and the question.”

  • The Weird Is Yet To Come


    "We need to stop worrying about connectivity, and start worrying about what we do with it." - Watch the inspiring talk from Freelance IOT-Consultant Martin Spindler at NEXT13.

  • Dragon slayers


    The dragon-slayers Stan Sugarman (G+J), Matthias Schmidt-Pfitzner (Deutsche Telekom AG) and Peter Rampling (Telefónica) discussed how global players can tackle the digital challenges faced by their particular industries. The panel was moderated by Jochen Wegner (ZEIT online).

  • “There be dragons, there be giants’ – how we chart the future and make our choices “


    Like other big telecoms businesses Deutsche Telekom is faced with some choices. There are so many potential business areas they could get into – how do they select which ones they get involved with?

  • Recipe for Discovery


    Dutch architect Janjaap Ruijssenaars talks at NEXT13 about inspirational quotes from his dad and the future of architecture and design.

  • A Message from your Mobile


    At NEXT Service Design, Matt Edgar talked about the evolution of smartphones, our very special relationship to them and told their story: the early years from conception to infancy.

  • How do you build your team?


    In the seventh Ignite Talk, Thomas Schönweitz talked about team building and addressed a problem many companies have: You invest lots of money, time and ressources in finding and educating your stuff, but after a short time, they’ll leave the company - and together with them their particular knowledge.

  • Gaps


    At NEXT Service Design Conor Delahunty talked about the gaps - the little imperfections of a products or service that give people the space to use their own creativity.

  • A Thousand Small Gestures


    NEXT Service Design was all about products and services – not so much about brands. Felix Stöckle spotlighted them again: “Only if services positively impact on the brand experience and drive brand perception, service design is worth it.”

  • Creativity Jam Hamburg


    ‘48 hours to save the world’ was the slogan of the Creativity Jam Hamburg. Jens Otto Lange invited the NEXT Service Design audience to this event.

  • Design Meets Technology


    The mass customisation company Stickvogel was introduced by its CEO Philip Siefer in the third talk. He explained that the idea behind it is to combine design and technology in a way that suits both B2B costumers and the consumers.

  • Neuro Service Design


    In Ignite Talk 2, Christian Jourdant presented a neuro marketing project he did for Otto. The method can be very helpful for service design projects as it helps researching the motives, emotions and interests of consumers.

  • It’s obvious


    Freelance User Experience Designer Rainer Sax focussed on obvious solutions: They are optimal - simple and clever, but very hard to achieve.

  • Cloning the God Lobster: Weavrs, a Post-User Service


    David Bausola has a nice punch line that says ‘I work for the majority of the Internet, which is non-human’. In 2012, all kinds of bots and agents produced more traffic than human beings.

  • The Hero with a Thousand Faces


    According to Louisa Heinrich, the best services are those that allow us to tell our stories. And the next challenge in design is based on the fact that more and more objects are connected. The amount of data available about all of us and our environment is growing tremendously. But what to do with this data?

  • The Air We Breathe


    The borders between the physical and digital world are blurring - and design is the key to making sense of our everchanging chaotic environment. At NEXT Service Design Sami Niemelä (Nordkapp) explained why.

  • Designing Services for a technological World


    Many new interfaces are waiting to be designed, and these design tasks are no longer divided between screen, software, and hardware (or product). The whole world is becoming programmable, configurable and even printable - witness the explosion of 3D printing that’s happening before our very eyes.

  • Lean Services: the new Context, the new Audience


    Both the needs of customers and the context in which companies operate have changed dramatically. In this video Paul Sims (Made by Many) explains how lean, agile and service design concepts help to adjust to these developments.

  • A Facebook for Things – Turning Physical Products into Digital Information Services


    “If you think there’s already a lot of communication on the Internet today, just wait until things start talking,” Andy Hobsbawm comments. At NEXT Service Design he showed what the Internet of Things means for intelligent service design.

  • Service Design – Buzzword or Magic Method?


    At NEXT Service Design Pia Betton discussed whether service design is really providing sustainable value, or is limited to only a few use cases: buzzword or magic method?

  • The Design in Service Design


    A true evangelist of innovation methodology, Lisa Lindström, the Managing Director of the Swedish design consultancy Doberman, is one of the stars in service design.

  • How lean and service design methods can create innovative, digital products


    Companies have to face the challenge of how to develop a sustainable business model that provides for ongoing economic and societal changes. Service design is one possible approach to do so, as Magnus Christensson explained at NEXT Service Design.

  • Service Design – Are we still talking about this?


    When it comes to service design, Chris Downs really is kind of a behemoth. At NEXT Service Design, we charged him with the task of setting the stage by introducing the audience to what the event is all about.