Anna Shchebet is a Conversation Designer at E.ON Digital Technology with expertise in conversational flow logic, natural language understanding (NLU) training, and bot persona development. She holds a Master's degree in Linguistics and in her daily work applies her technical knowledge and writing skills to create engaging and effective digital agents both for E.ON customers and employees. Currently, Anna focuses on developing new use cases, including those involving Generative AI, to deliver even more natural and personalized interactions.