FAQ

General

What is NEXT Conference?
NEXT Conference is a 2-day digital conference for those who participate in shaping the digital transformation. International forward thinkers, innovative corporations and promising start-ups join NEXT for inspiration, knowledge sharing and networking. Once a year international digital minds dive deeply into the world of tomorrow’s customers, digital products and new business strategies. Over the past 12 editions, NEXT Conference has grown into one of the leading digital events, bringing together 1.500 international minds and companies from all over the world.

When and where will the conference take place?
In 2020, NEXT Conference will take place on Thursday, September 17th – Friday, 18th in Hamburg, Germany.

Who can attend the event?
NEXT Conference is an invitation only event.
Anyone 18 or older with a valid ticket is welcome. Full conference passes aren’t transferable between conference days.

When will the programme be published?
The programme will be published at least one month before the start of the conference. You’ll find the programme on the NEXTCONF app, on our website, or in the printed programme, which will be available at the registration desk and around the venue.

How can I become a sponsor and/or exhibit at NEXT Conference?
We’re glad you asked! For partnership queries please contact [email protected] and we will get back to you.

Is there a NEXT Conference app available?
Yes. The NEXT20 mobile app for iOS and Android will be released in August.

What about the Reeperbahn Festival?
With more than 30,000 visitors each year, the Reeperbahn Festival with its conference is among the most important meeting points of the European music scene. NEXT attendees receive priority access to the Reeperbahn Festival’s many vibrant, exciting events, including the Reeperbahn Festival Conference (sessions, networking, awards). Reeperbahn Festival 2020 is taking place from September 16 – 19.

How can I stay up-to-date on all NEXT Conference happenings?
Stay up-to-date on NEXT Conference and sign up for our newsletter!

In view of the global developments concerning the COVID-19 virus, will the NEXT20 conference take place this September?
As we’re all aware these days, planning for uncertainty has become a big part of our daily life. With regard to the COVID-19 virus, we’re following all developments closely and will act in accordance with instructions and advice from local, national and European authorities. We are really passionate about bringing our ideas to life at the NEXT Conference this September. At the same time, it is clear that the NEXT experience will be a different one this year. We are currently planning various scenarios and will keep you informed via our newsletter.

Tickets

What is included in the full event price?
A ticket grants you entry to NEXT Conference on September 17/18, 2020. And NEXT attendees receive priority access to the Reeperbahn Festival Conference programme (sessions, networking, awards) and each of the around 700 concerts during the weekend. Reeperbahn Festival 2020 is taking place from September 16 – 19.

How can I pay for my ticket?
We use “Tito” to handle our ticket order and payment processing, which accepts payment by PayPal or credit card, or you can pay on account.

Can I transfer my ticket to another person?
Yes, our terms and conditions grant you the right to transfer your ticket to another individual, whether or not they work in your company. If you provide us with the name of the person you would like to transfer your ticket to, we will arrange the transfer immediately. Each ticket is valid to be used by one person only, for the duration of the conference.

Can I share my ticket with someone else in between days?
No, you will need to show your printed or mobile ticket upon picking up your badge. The full conference pass is for you only. You can’t share it with anyone else, for instance: during part of the day, or from the first day to the second.

Can I buy a ticket now and choose the name of the person later?
Yes, you can order tickets now and assign the names later through the order management link in your registration confirmation.

Could I get a refund if I am not able to attend?
No, unfortunately not. We have a strict no refunds policy, which you can find in our terms and conditions. You can, however, change the name on your ticket prior to the event, and have someone else go in your place.

How can I get a letter of invitation for a visa?
Send an e-mail to [email protected] to ask for the documentation. We require you to have paid for your tickets before we send you an invitation.

When is the latest I can purchase tickets online?
Ticket sales for NEXT Conference close at midday (12 pm) on September 17, 2020. Tickets on sale while stocks last. Please don’t wait too long before ordering your ticket if you are sure you want to participate.

Where can I pick up my badge?
You can pick up your conference badge from one of the badge claim points to get access to the NEXT Conference venues. More information will be communicated on our website and newsletter closer to the conference.

Must I bring my student ID with me if I have purchased a student ticket?
Yes, if you have purchased a student ticket, you will be required to present a valid student ID at registration.

FAQ

What’s NEXT?
NEXT gets discussions flowing on topics imperative for the future. We shift perspectives on digital business since 2006:
/ at our global gatherings in Hamburg and Berlin with up to 2,000 innovators, digital leaders, and creatives from around the world
/ at our special interest events on topics such as Service Design, finance, and mobility
/ in our digital show ‘What’s NEXT’
/ and in deep dives in our insight section, newsletter and books.

In view of the global developments concerning the COVID-19 virus, will the NEXT20 conference take place this September?
The NEXT has gathered up to 2,000 attendees at events in Berlin and Hamburg in the past. In view of the Corona crisis and its effects, we have decided not to hold the NEXT Conference as an analog event this year. Instead, we are offering talks with international speakers in our What’s NEXT show.

I have already bought a ticket for NEXT20 – will I get a refund?
Ticket holders will be informed about the refunding process individually. If you have any questions about your ticket please reach out to [email protected].

What about the Reeperbahn Festival?
With more than 40,000 visitors each year, the Reeperbahn Festival with its concert and conference programme is among the most important meeting points of the European music scene. The Festival has been our partner in crime in the past years. Reeperbahn Festival 2020 is taking place from September 16 – 19. Due to the Corona-crisis, the festival is planning to run in pandemic-proof mode with a much smaller capacity. Please note that cancellation of your NEXT ticket also implies cancellation of access to the Reeperbahn Festival and its conference. If you would still like to visit the Reeperbahn Festival Conference, please check out current availability here.

How can I stay up to date?
Join the NEXT crowd and receive our newsletter with regular updates and inspiring insights.

How can I get involved?
Digital innovators, product people and forward thinkers join the NEXT crowd. They shape our programme and the topics we discuss in our insight section. If you wish to contribute to the NEXT programme or want to collaborate please reach out to [email protected].

How can I become a partner?
We’re glad you asked! For partnership queries please contact [email protected] and we will get back to you. Partners will get individual offers tailored to their goals and needs.