Camilla has been driving customer experience for many years within different parts of Telia, one of Europe´s leading Telcos. The last three years she has been leading service design projects. Strengthening Telia with service design competence has been one of the success factors in transforming the company into becoming a more customer driven organization.
Today, Camilla is Head of CX Design at Telia, co-creating excellent services and customer experiences, mapping customer journeys and bringing insights to action. Spreading insights, involving and empowering employees are essential in order to create a customer centric culture.
Camilla has an MBA, is highly business oriented and is passionate about truly understanding customers' needs and drivers, supporting future businesses.