Alexander Baumgardt: the fractal future of service design?

By Adam Tinworth

The intersection of big data and big machines is an interaction of software and hardware. How do you design systems for this scale? You build a design system first…

Stefan Moritz: prototyping your way to the best Spotify app ever

By Adam Tinworth

Veryday worked with Spotify and Microsoft to build an app for Windows Phone - and they did it without writing a spec along the way.

Is there a business model for Deutsche Telekom in “me time”?

By Adam Tinworth

What do you do when user research throws up a need that looks like it has no business model attached? Can a telecoms company make money from people switching off?

Electronic Beats: designing a publication for the social sharing age

By Adam Tinworth

The team behind Electronic Beats team are using data and analytics to shape their online journalism, day by day

Making the BMW wall box beautiful

By Adam Tinworth

A rapid service design project explored what customers love and hate about electric cars - and found some practical, beautiful solutions for BMW EVs

Pia Betton: iterating your way to better railways

By Adam Tinworth

Edenspiekermann was commissioned to create some posters, and ended up designing an information system to improve rail travellers' journeys.

BlaBlaCar: Designing for trust between strangers

By Adam Tinworth

People associate hitchhiking with axe murders. So how do you design a service to promote trust between strangers?

Magnus Christensson: a journey to clean data and better Danish travel

By Adam Tinworth

Denmark has a unified public transport information system - but it doesn't match user needs. How do you improve data, getting businesses working together - and produce a world-class interface?

Kristian Luoma: Designing the mobile wallet

By Adam Tinworth

Finland has long been a hotbed of mobile innovation. Can Pivo become an open platform for a mobile wallet?

Magnus Bergmark: Transforming Länsförsäkringar from the inside out

By Adam Tinworth

Getting a loose affiliation of companies to line up behind a service offering is a challenge - unless you transform the culture. That's what Doberman did…

An analogue insurance nightmare becomes a digital dream

By Adam Tinworth

What SpareBank 1 needed was clear. Proving the case? That was the hard bit…

Designing The Bank of the Future

By Adam Tinworth

Brian Gillespie and Lee Moreau of Continuum explain how they designed BBVA's service offering both in physical spaces and in digital channels…

Dean Cruchfield: the business of service innovation

By Adam Tinworth

Dean Crutchfield explains the secrets of making service innovation a business success - and how to deal with c-suite executives who are afraid of innovation…

Nils Wollny: the three big shifts in brand strategy

By Adam Tinworth

Nils Wollny from Sinner Schrader kicks off by examining the misconceptions around Service Deisgn.

NEXT SD13: Programme schedule is online now!

By Juliane Hennig

One day, five interesting sessions, a lot of great case studies – the programme for NEXT Service Design 2013 is now online! And please be aware, you’re running out of time to get one of our Early-Bird-Tickets.

NEXT Service Design 2013: Further speakers and case studies confirmed

By Juliane Hennig

The programme slots of our NEXT Service Design 2013 are filling fast! We are happy to announce some more speakers for the conference on September 16 at Radialsystem V in Berlin.

Can we design the smart cities of the future?

By Adam Tinworth

Traditional views of the smart city are very data-centric. Should we be thinking more about the human touchpoints?

Google’s Chromecast finally makes the battle for the TV worth fighting

By Adam Tinworth

Google has erased memories of its two failures in streaming entertainment with a single new launch: a tony, cheap TV dongle that changes your relationship with online video.

In the words of… Dean Crutchfield

By Adam Tinworth

Catch up on the thinking of Dean Crutchfield, one of the speakers at this year's NEXT Service Design…

NEXT SD13: First speakers confirmed!

By Juliane Hennig

The second edition of NEXT Service Design promises to be an inspiring day of expert talks, workshops and a gathering of creative minds. First speakers are confirmed, many more will follow.