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  • Alexander Baumgardt: the fractal future of service design?

    By Adam Tinworth

    The intersection of big data and big machines is an interaction of software and hardware. How do you design systems for this scale? You build a design system first…

  • Stefan Moritz: prototyping your way to the best Spotify app ever

    By Adam Tinworth

    Veryday worked with Spotify and Microsoft to build an app for Windows Phone - and they did it without writing a spec along the way.

  • Is there a business model for Deutsche Telekom in “me time”?

    By Adam Tinworth

    What do you do when user research throws up a need that looks like it has no business model attached? Can a telecoms company make money from people switching off?

  • Electronic Beats: designing a publication for the social sharing age

    By Adam Tinworth

    The team behind Electronic Beats team are using data and analytics to shape their online journalism, day by day

  • Making the BMW wall box beautiful

    By Adam Tinworth

    A rapid service design project explored what customers love and hate about electric cars - and found some practical, beautiful solutions for BMW EVs

  • Pia Betton: iterating your way to better railways

    By Adam Tinworth

    Edenspiekermann was commissioned to create some posters, and ended up designing an information system to improve rail travellers' journeys.

  • BlaBlaCar: Designing for trust between strangers

    By Adam Tinworth

    People associate hitchhiking with axe murders. So how do you design a service to promote trust between strangers?

  • Magnus Christensson: a journey to clean data and better Danish travel

    By Adam Tinworth

    Denmark has a unified public transport information system - but it doesn't match user needs. How do you improve data, getting businesses working together - and produce a world-class interface?

  • Kristian Luoma: Designing the mobile wallet

    By Adam Tinworth

    Finland has long been a hotbed of mobile innovation. Can Pivo become an open platform for a mobile wallet?

  • Magnus Bergmark: Transforming Länsförsäkringar from the inside out

    By Adam Tinworth

    Getting a loose affiliation of companies to line up behind a service offering is a challenge - unless you transform the culture. That's what Doberman did…

  • An analogue insurance nightmare becomes a digital dream

    By Adam Tinworth

    What SpareBank 1 needed was clear. Proving the case? That was the hard bit…

  • Designing The Bank of the Future

    By Adam Tinworth

    Brian Gillespie and Lee Moreau of Continuum explain how they designed BBVA's service offering both in physical spaces and in digital channels…

  • Dean Cruchfield: the business of service innovation

    By Adam Tinworth

    Dean Crutchfield explains the secrets of making service innovation a business success - and how to deal with c-suite executives who are afraid of innovation…

  • Nils Wollny: the three big shifts in brand strategy

    By Adam Tinworth

    Nils Wollny from Sinner Schrader kicks off by examining the misconceptions around Service Deisgn.

  • NEXT SD13: Programme schedule is online now!

    By Juliane Hennig

    One day, five interesting sessions, a lot of great case studies – the programme for NEXT Service Design 2013 is now online! And please be aware, you’re running out of time to get one of our Early-Bird-Tickets.

  • NEXT Service Design 2013: Further speakers and case studies confirmed

    By Juliane Hennig

    The programme slots of our NEXT Service Design 2013 are filling fast! We are happy to announce some more speakers for the conference on September 16 at Radialsystem V in Berlin.

  • Can we design the smart cities of the future?

    By Adam Tinworth

    Traditional views of the smart city are very data-centric. Should we be thinking more about the human touchpoints?

  • Google’s Chromecast finally makes the battle for the TV worth fighting

    By Adam Tinworth

    Google has erased memories of its two failures in streaming entertainment with a single new launch: a tony, cheap TV dongle that changes your relationship with online video.

  • In the words of… Dean Crutchfield

    By Adam Tinworth

    Catch up on the thinking of Dean Crutchfield, one of the speakers at this year's NEXT Service Design…

  • NEXT SD13: First speakers confirmed!

    By Juliane Hennig

    The second edition of NEXT Service Design promises to be an inspiring day of expert talks, workshops and a gathering of creative minds. First speakers are confirmed, many more will follow.

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